Apple currently acting rear camera repairs for iPhone X Face ID problems

Apple currently acting rear camera repairs for iPhone X Face ID problems

In a new support document sent to retail stores and licensed Service suppliers this weekend and obtained by 9 to 5 Mac, Apple has printed associate degree updated repair method for instances wherever customers are  experiencing problems with Face ID on the iPhone X.

Essentially, the document explains that staff ought to 1st run a medical specialty check to visualize if the customer’s Face ID problems may well be resolved with a rear camera repair. If that doesn’t end up to be the case, the worker ought to merely perform an entire unit replacement, giving the client a replacement phone.

While repairing the rear camera to repair Face ID issues could seem unreasonable, this isn’t the primary time we’ve detected of it. many users on numerous support threads have noted that once their rear camera fails, Face ID additionally fails.

For instance, shortly once the iPhone X’s launch, a user took to Reddit to elucidate that each the rear camera and Face ID had stopped operating properly on their iPhone X. This user noted that options like a pano, slow-mo, and time-lapse still functioned, however everything else didn't. what is more, once the person would decide to use Face ID, they'd see a message reading “Face ID isn't accessible, strive once more later.”

Ultimately, that iPhone X user had their device replaced by associate degree Apple Store, with the Genius Bar worker explaining that actuality Depth camera and telephotograph lens system are connected:

I was rebuke the Genius Bar guy and he aforesaid that the cameras are connected. The lenses take issue on what they are doing. The wide angle did those that worked and is connected to the front facing camera. The telephotograph is connected to actuality depth and wasn't operating.

The support document distributed this weekend on the face of it makes it a proper method for Genius Bar staff to 1st check the medical specialty of the rear cameras and try repair there, before inquiring the replacement method. Apple says this can be “in order to supply the simplest client expertise.
The document explains that “in order to supply the simplest client expertise.” whereas iOS eleven.2 caused Face ID errors for a few users, this issue seems to diverge.

Have you full-fledged problems with Face ID on your iPhone X? allow us to recognize down within the comments!